First aid ·
the calm protocol.
In an emergency, the difference between a Care Partner and a panicked friend is the calm protocol. This module is the operational manual: the ten emergencies you will encounter, what to do in the first sixty seconds of each, CPR for dogs and cats, the decision-tree for "vet now vs. monitor," and the printable card you carry on every visit.
In this module
Emergency numbers · save these now
Tierspital Zürich 24/7: +41 44 635 81 11 · PETVITY Care Partner emergency hotline: in your dashboard · Local 24h Tierklinik: save per client.
Tox Info Suisse is staffed 24/7 and gives free triage advice for animal poisonings — call them before you induce anything. Save the local emergency clinic for every client before the first visit. The number you don't have to look up is the one you'll call in time.
The first sixty seconds.
Same principles as human first aid, adapted for animals: Airway, Breathing, Circulation, plus a fourth — Disability and exposure. Memorize the order. Practice the order. In the moment your hands need to know without your brain having to think.
A · Airway
Is the animal breathing? If not, check the mouth — anything obstructing? Be careful: a panicked dog may bite reflexively. For unconscious animals, gently pull the tongue forward and check for foreign objects.
B · Breathing
Watch the chest rise and fall. Normal resting respiratory rate: dog 10–30, cat 20–30, horse 8–14 per minute. Doubled or labored = serious. Open-mouth breathing in a cat is always an emergency.
C · Circulation
Check gum color (pink = good, white/blue/grey = serious), capillary refill time (press gum, color returns in <2 seconds = good), and pulse. Femoral artery on the inside of the thigh is the most accessible.
D · Disability and exposure
Is the animal responsive? Aware of you? Can it move all four limbs? Look for obvious injuries, bleeding, asymmetry. Then keep them warm — shock drops body temperature fast.
The ten emergencies.
Ninety percent of in-home emergencies you will see fall into these ten categories. Memorize each first action.
Choking
Heimlich variant — sharp upward thrust just behind the rib cage. Don't blind-finger-sweep unless you can clearly see the object.
Bleeding (external)
Direct pressure with clean cloth for 5 full minutes — don't peek. Elevate if possible. Tourniquets only as last resort with vet on the phone.
Heatstroke
Move to shade, wet with cool (not ice) water especially paws and groin, fan, transport. Dogs over 40°C body temp = vet now.
Hypothermia
Wrap in warm dry blankets, warmed water bottles wrapped in towel against torso. Slow rewarming. Vet for any prolonged exposure.
Toxin ingestion
Identify the substance. Photograph the packaging. Call Tox Info Suisse · 145 (or +41 44 251 51 51 from abroad). Free 24/7 triage. Do not induce vomiting unless they instruct — caustics make it worse. The 2024 ASPCA top toxin categories: OTC meds (ibuprofen, acetaminophen) · human food (xylitol, grapes, onions, chocolate) · human prescription · veterinary products. These four cover ~60% of cases.
Seizure
Clear the area of obstacles. Do not put hands near the mouth. Time it. >3 minutes or repeated = vet now. Stay calm; speak softly during recovery.
Bloat (GDV) in dogs
The 4-symptom rule: large/deep-chested breed + unproductive retching + distended abdomen + restlessness = vet now. Add drooling, pale gums, arched back. GDV can progress from first signs to collapse in 1–2 hours. Diagnosis is radiographic. High mortality without surgery.
Urinary blockage in male cats
Straining without producing urine, vocalizing, lethargy — vet immediately. Lethal within 24–48 hours untreated.
Trauma · car / fall
Even if walking — internal injury common. Stabilize, transport on rigid surface, vet immediately. Do not feed or water.
Allergic reaction
Facial swelling, hives, sudden weakness. Mild = monitor with vet phone consult. Anaphylactic = vet immediately, antihistamine en route only if vet confirms.
CPR for dogs and cats.
You will practice CPR hands-on at the Zürich intensive on a CPR-rated mannequin. This lesson gives you the cognitive map. The RECOVER 2024 guidelines (Reassessment Campaign on Veterinary Resuscitation) are the current global standard — published June 26, 2024, in JVECC and the first major revision since 2012. They are also the first veterinary clinical guidelines developed using the GRADE methodology (135 PICO questions, 200+ evidence evaluators), with new algorithms for size and chest shape.
Recognize cardiac arrest
Unresponsive · not breathing · no pulse. All three. Do not start CPR on a breathing animal — you'll cause harm.
The cycle
- Lay on right side (most dogs and cats). Wide-chested dogs (Bulldogs, Boxers) lie on their back.
- Compressions · 100–120 per minute. Depth: 1/3 to 1/2 the chest width. Hands over the highest point of the chest for most dogs; over the heart (just behind elbow) for cats and small dogs. Don't lean — fully release between compressions.
- Breaths · 30 compressions, then 2 breaths. Mouth-to-snout, sealing the lips. Just enough to see the chest rise.
- Continue · in 2-minute cycles. Reassess for pulse and breathing between cycles. Continue until vet takes over or 20 minutes have passed.
You are highly unlikely to perform CPR successfully — out-of-hospital animal CPR survival is in single-digit percentages. But the families you've stayed calm and competent for, in the worst moment of their year, will remember it for the rest of their lives. That alone justifies the training.
"In the moment, your calm is the most useful thing in the room."
The decision tree.
The hardest call as a Care Partner is "vet now vs. monitor." Get it wrong toward "monitor" and you risk delay. Get it wrong toward "vet now" and the owner pays for a non-event. The decision tree below is the operational standard at PETVITY.
VET NOW · without further delay
- Difficulty breathing or open-mouth breathing in a cat.
- Unproductive vomiting/retching with distended abdomen.
- Male cat straining to urinate without producing.
- Active bleeding that doesn't stop with 5 min direct pressure.
- Seizure >3 minutes or back-to-back.
- Suspected toxin ingestion (post Tox-Center confirmation).
- Trauma — even if "looks fine."
- Body temperature <36°C or >40°C.
- Pale, white or blue gums.
- Sudden collapse or severe weakness.
VET TODAY · within 24 hours
- Vomiting or diarrhea >24 hours, or with blood.
- Limping that doesn't improve over a day.
- Unproductive coughing.
- Loss of appetite >24 hours in dogs, >12 hours in cats.
- Sudden behavior change in a senior animal.
MONITOR · with daily check-in
- Single episode of vomiting, otherwise bright.
- Mild limp that resolved within hours.
- Decreased energy after a strenuous day.
- Minor scrape with no bleeding.
When in doubt, escalate. Owners almost never resent a precautionary vet call. They resent the call that came late. The PETVITY Care Partner credential carries professional liability coverage for good-faith emergency decisions made within scope.
Sources & further reading
- RECOVER 2024 Guidelines · the global veterinary CPR standard. recoverinitiative.org
- Tox Info Suisse · 145 from CH · 24/7 free animal poison advice. toxinfo.ch
- ASPCA Top Toxins 2024 · ~451,000 calls categorized. aspca.org
- AAHA owner guide to GDV. aaha.org
- American Red Cross · Cat & Dog First Aid · the international online reference (Switzerland has no single national equivalent). redcross.org
Module 4 · takeaways
- ABCD: Airway, Breathing, Circulation, Disability. In that order, every time.
- Save local emergency vet number per client before first visit.
- Ten emergencies, ten first actions. Memorize them.
- CPR: 100–120 compressions/min, 30:2 ratio, 2-minute cycles.
- Vet now vs. monitor: when in doubt, escalate.
Practice question · for your reflection portfolio
Walk through the first sixty seconds of finding a senior dog collapsed but breathing in your client's hallway. Apply ABCD, decide vet-now-vs-monitor, and write what you communicate to the owner who is on the phone in tears.
Continue to Module 5 →
Diagnostics literacy. Reading a basic blood panel. SDMA vs creatinine. The Pet-Harmony Score™ and what it actually measures.
Module 5 · Diagnostics → Apply for the cohort